It was the year of digital transformation, as businesses’ adoption of technology allowed many of us to work remotely, communicate effectively and socially distance.
In March, many agile companies quickly embraced app-based home working technologies to keep their ecosystems connected and productive, such as Zoom, which reported a 30-fold jump in their software use.
Both B2C and B2B companies accelerated their e-commerce plans as more customers began to stay at home and shop online. As a result, in May internet sales reached a record-breaking 32.8% of total retail sales, according to the Office of National Statistics (ONS).
Supermarkets also upgraded their digital offerings, with Sainsbury’s rolling out the SmartShop mobile app, which allowed customers to shop and pay in-store without going to the till. The app is now responsible for nearly 50% of sales in some stores.
Even the healthcare sector has had a dramatic turnaround. Nearly 80% of clinicians in a Deloitte report stated that their organisations had increased their adoption of digital technologies during lockdown. To protect patients, the NHS added new telehealth services including the fast-tracked development of the NHS app’s online consultation feature, for practices using eConsult.